Frequently Asked Questions
Find answers to common questions about the Green Sol Sun solar water cooling system, installation, maintenance and ordering.
Description for this block. Use this space for describing your block. Any text will do. Description for this block. You can use this space for describing your block.
The system includes an evaporative cooling unit, an integrated water tank, built-in filtration and a monocrystalline solar panel with an adjustable stand. Refer to the product page for the complete package details before ordering.
The cooling unit uses electricity generated by the solar panel. Available sunlight and the system’s configuration affect operation, so the panel location and your operating requirements should be reviewed before installation.
Cooling results depend on the installation, environmental conditions, tank characteristics and water usage. A single final temperature cannot be guaranteed for every property. Share your setup with our team to discuss expected performance for your application.
Compatibility needs to be checked for your particular setup. Send us your tank capacity, dimensions, location and clear photos so we can review the installation requirements before you order.
Please share your property location, tank capacity, photos of the tank and surrounding area, and any available space for the solar panel. Let us know how the water is used and what you would like to improve.
The panel needs a suitable position with access to sunlight, secure mounting and space for maintenance. Its exact location and orientation should be determined as part of the installation assessment.
Contact our team with your order details and site information to discuss the installation arrangements. Confirm the installation scope, any associated charges and the proposed schedule before proceeding.
Yes. Routine maintenance includes checking the cooling unit, inspecting filters, cleaning relevant components and reviewing the solar panel and accessible connections. The maintenance schedule should follow the equipment’s requirements and operating conditions.
The Green Sol Sun Annual Maintenance Plan provides scheduled inspections, routine cleaning and operational checks over a 12-month service period. The number of visits, service location and coverage start date are specified in your agreed plan.
Replacement parts, consumables and repairs beyond the agreed routine maintenance are quoted separately unless expressly included in your plan. Any additional charge requires your approval before the work proceeds.
The system comes with a 1-year warranty, subject to the applicable warranty terms. Keep your proof of purchase and contact our team with your order details if you need assistance with a warranty enquiry.
Yes. The Annual Maintenance Plan provides routine servicing and care. It is separate from the product warranty and does not extend its duration or coverage.
Visit the Solar Water Cooling System product page, review the package details and complete your order through checkout. If you need help confirming suitability, contact our team before purchasing.
Contact us with your order number, a description of the issue and clear photos or a short video where useful. These details help our team understand the situation and advise on the next step.
Contact our team with your order number and the email address used at checkout. We can help you check your order’s progress and provide an update on the next steps.
Please contact us as soon as possible with your order number and the requested change. Changes or cancellations depend on the order’s processing status and the applicable cancellation policy.
The available payment options are displayed at checkout. If you have a question about payment or need assistance completing your purchase, contact our team before placing your order.
For multiple systems or deliveries to different locations, contact our team before ordering. Share the number of units, property locations and installation requirements so we can discuss availability and suitable arrangements for your project.