Effective Date: September 2026

At GreenSolSun, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, make a purchase, contact us, or use our services. By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you provide directly to us, including:

• Full name
• Phone number
• Email address
• Billing and delivery address
• Emirate and location information
• Order and purchase details
• Customer service messages and inquiries
• Any additional information you voluntarily provide

We may also automatically collect certain technical information when you visit our website, such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Referring website
• Date and time of access
• General website usage information

2. How We Use Your Information

We use your information to:

• Process and manage your orders
• Deliver products to your provided address
• Contact you regarding your order
• Provide customer support
• Respond to inquiries and requests
• Improve our website and customer experience
• Prevent fraud, misuse, or unauthorized activity
• Maintain business and transaction records
• Comply with applicable legal and regulatory requirements
• Send marketing communications where you have provided consent

We do not sell your personal information to third parties.

3. Orders and Payments

When you place an order through GreenSolSun, we collect the information necessary to process and fulfill your purchase.

If you choose Cash on Delivery, no bank card information is collected through our website for that transaction.

If online payment methods are introduced in the future, payment information may be processed securely by third-party payment service providers. GreenSolSun may not directly store your complete credit or debit card details.

4. Delivery Information

To complete your order, we may share necessary information such as your name, phone number, delivery address, and order details with delivery companies or logistics providers. These details are shared only where necessary to fulfill and deliver your order.

5. Cookies

Our website may use cookies and similar technologies to improve functionality and user experience. Cookies may be used to:

• Keep products in your shopping cart
• Remember website preferences
• Maintain user sessions
• Analyze website traffic
• Improve website performance
• Measure marketing and advertising effectiveness

You may control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the website.

6. Analytics and Marketing

We may use analytics and advertising tools to understand how visitors interact with our website and to improve our marketing activities.

These services may collect information such as device details, browser information, website activity, and general location information.

Where required, marketing or advertising cookies will be used based on your consent.

7. Third-Party Services

GreenSolSun may use third-party service providers to operate and improve the website, including services related to:

• Website hosting
• Payment processing
• Order fulfillment
• Delivery and logistics
• Website analytics
• Advertising
• Email communication
• Security and fraud prevention

These providers may process personal information only when necessary to provide their services.

8. Data Security

We take reasonable technical and organizational measures to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.

Our website may use security measures such as SSL encryption, access controls, backups, security monitoring, and other protective technologies.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Completing orders
• Providing customer service
• Maintaining transaction records
• Resolving disputes
• Meeting legal, accounting, or regulatory obligations

When personal information is no longer required, we may securely delete or anonymize it.

10. Your Privacy Rights

Subject to applicable laws, you may have the right to request:

• Access to your personal information
• Correction of inaccurate information
• Deletion of certain personal information
• Restriction of certain processing activities
• Withdrawal of marketing consent
• Information about how your personal data is being used

To submit a privacy-related request, please contact us using the details provided below. We may need to verify your identity before processing certain requests.

11. Marketing Communications

If you choose to receive promotional emails, messages, or marketing communications from GreenSolSun, you may unsubscribe at any time.

You may use the unsubscribe option included in our communications or contact us directly. Transactional communications related to an existing order may still be sent when necessary.

12. Children’s Privacy

Our products and services are not intended for children under the age of 18.

We do not knowingly collect personal information from children. If we become aware that information has been collected from a child without appropriate authorization, we may take steps to remove it.

13. External Links

Our website may contain links to third-party websites or services. GreenSolSun is not responsible for the privacy practices, security, or content of external websites. We recommend reviewing the privacy policies of any third-party websites you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, business practices, services, or applicable requirements. The latest version will always be published on this page with the updated effective date.

To ensure the safety and proper performance of your Solar Water Cooling System, all repairs, technical adjustments, maintenance, and modifications must be performed by Green Sol Sun or its authorized technicians.

Any damage or malfunction resulting from unauthorized repairs, alterations, relocation, improper handling, or third-party interference will not be covered under the product warranty. Such damage will also not qualify for a refund or replacement under our voluntary return policy. This does not affect the customer’s statutory rights under applicable UAE consumer protection laws.

For technical assistance or maintenance, customers should contact Green Sol Sun before allowing any third party to service or modify the system.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

• Email: info@greensolsun.com
• Phone / WhatsApp: +971 52 161 5852

Our customer support team is always available to assist you!