Return & Refund Policy — Green Sol Sun

Welcome to Green Sol Sun. We are committed to ensuring complete customer satisfaction with our products and services. If you are not entirely satisfied with your purchase, we are here to help.

Return & Exchange Period

You may request a return or exchange within 14 days from the date of receiving your order.

Conditions for Returns

To be eligible for a return or exchange, the following conditions must be met:

  • The item must be unused, in its original condition, and in its original sealed packaging with all tags, accessories, and manuals intact.
  • A valid proof of purchase (invoice or order number) must be provided.
  • Items that arrive damaged, defective, or incorrect will be returned or exchanged at no extra cost to you.

Note: Products that have been installed, unsealed, used, or altered from their original condition are non-returnable due to technical and safety standards, unless a manufacturing defect is identified.

Return Shipping Fees

Manufacturing Defects or Incorrect Delivery: Green Sol Sun will cover all shipping and collection fees.

Returns for Personal Preference (Change of Mind): The customer is responsible for the shipping and return logistics charges.

Refund Process

Once your returned item is received and inspected by our technical team, we will send you an email or WhatsApp notification confirming receipt and status approval.

Upon approval:

  • Credit / Debit Card Payments: The refund will be credited back to the original payment card within 7 to 14 business days (processing times may vary depending on your card issuer).
  • Cash on Delivery (COD): Refunds will be processed via bank transfer or store credit, as mutually agreed.

Note: Original delivery and installation fees (if applicable) are non-refundable unless the return is due to a seller error or product defect.

Warranty Exclusions – Unauthorized Repairs or Modifications

To ensure the safety and proper performance of your Solar Water Cooling System, all repairs, technical adjustments, maintenance, and modifications must be performed by Green Sol Sun or its authorized technicians.

Any damage or malfunction resulting from unauthorized repairs, alterations, relocation, improper handling, or third-party interference will not be covered under the product warranty. Such damage will also not qualify for a refund or replacement under our voluntary return policy. This does not affect the customer’s statutory rights under applicable UAE consumer protection laws.

For technical assistance or maintenance, customers should contact Green Sol Sun before allowing any third party to service or modify the system.

How to Initiate a Return

To request a return or exchange, please contact our support team with your Order Number, Reason for Return, and Photos/Videos of the item if defective:

Our customer support team is always available to assist you!